MWOS Customer Support & Contacts: Get Help Fast

Use this checklist to reach MWOS support efficiently and resolve common issues faster.

Table of contents

• Best channels to use
• What to include in your message
• Typical response times
• Self-help before contacting

Best channels to use

Check the official site or app for live chat, email, or social channels in your region. For urgent account access, use live chat if available.

What to include in your message

• Account email/number (do not share passwords)
• Ticket/reference number (for bet queries)
• Screenshots and timestamps of errors
• Payment reference and method used

Typical response times

• Live chat: minutes
• Email: hours to 24–48 hours
• Social channels: varies

Self-help before contacting

• Login issues: MWOS Login Guide
• Ticket queries: MWOS Ticket Check
• Payment delays: Payments & Withdrawals
• General errors: MWOS Troubleshooting

If gambling is harming you or someone you love, see Responsible Gambling.